Updated: 28 October 2026
One-time project development
Packages cover the fixed scope stated on the package card for a one-time fee. Each order covers one project package; there is no subscription, renewal or automatic card charge. The cart displays the net fee, VAT and total before payment. Extra features, licences, hosting and third-party costs require separate approval. Estimated schedules start after the required materials and scope are approved. Delivery includes 30 days of in-scope defect fixes; additional development is separately agreed. Online card payments are currently unavailable. Existing contracts retain their original agreed terms.
Digital delivery
We develop custom mobile applications and software. Delivery takes place digitally through the agreed project workspace, download link, repository or installation environment. We do not ship physical products; there is no shipping charge. The proposal identifies the deliverables, supported platforms, access details, documentation and any source-code or licence rights.
Schedule and acceptance
The project proposal sets the delivery date, milestones, required customer materials and review procedure. Package schedules apply subject to their stated scope and prerequisites. Changes to scope or customer dependencies are documented with their effect on cost and timing before proceeding. Store submission and approval are separate steps; Apple, Google and other external providers make their own approval decisions.
Withdrawal for consumers
For a consumer service contract, the statutory withdrawal period is 14 days from the date the contract is concluded, without giving a reason or paying a penalty. A clear notice sent to our support email or registered address before the period ends is sufficient. You do not need to use a particular form. Please identify yourself and the project or contract concerned.
Starting work within the withdrawal period
If you request service performance before the 14-day period expires, the consequences for your withdrawal right must be explained and your express approval obtained separately before work starts. The statutory exception may then apply. Merely viewing this page, requesting a quote or agreeing to general terms does not give that approval. Custom software is not automatically treated as an instantly delivered digital product.
Refunds and cancellation
When a valid consumer withdrawal applies, payments received are returned within 14 days after the withdrawal notice reaches us, using the original payment method without a refund charge to you. Other cancellation requests are evaluated against the agreed scope, completed work and applicable mandatory rights; there is no blanket “no refunds” rule. Please contact support for the status of a refund.
Delay, impossibility and defects
If performance becomes impossible, we notify you in writing or on a durable medium within three days of learning of it and refund amounts received within 14 days of that notice. Statutory remedies for delay, defective or incomplete service remain available. Report issues with a description and any relevant evidence; this does not limit your legal rights.
Withdrawal notice example
To the provider identified on this page: I withdraw from the service contract for [project/service], concluded on [date]. Customer name: […]. Contact details: […]. Notice date: […]. Signature only if submitted on paper. Send the completed notice to the support email or registered address below.